Case Manager
Department: Group Residential Operation or Child Placement Agency
Salary: 32,000-35,000 DOE
City/State: Tyler/Lindale
Education: specific to job
Type: Full time
Experience: required
Relocation: n/a
Contact Name: Human Resources
Contact Email:
Date Posted: Nov 17, 2020
CURRENT for 2023: Hope Haven of East Texas is a Not-for-Profit Organization that provides service for teenage girls and young women in the foster care system of the State of Texas. It is the mission of Hope Haven of East Texas, through partnerships with churches, families and the community, to provide a safe home environment, minister the love of Christ, and to equip young ladies in the foster care system, preparing them for healthy adult living. REPORTS TO: TapKard Inc. (dba. Hope Haven of East Texas) Administrator SUPERVISES: Supervise the daily operation contracted with the Department of Family and Protective Service of the State of Texas for the purpose of providing children and youth a place to reside in a foster care setting while continuing to receive case work and support services to help them become more self-sufficient and transition them to independent living. QUALIFICATION: 1. Must be 22 years of age or older. 2. Have a bachelor’s degree from an accredited four-year institution of higher learning and one-year Documented Experience 3. Have an associate degree and three years Documented Experience 4. A high school diploma or equivalent and five years of Documented Experience 5. Documented Experience includes the following: a. Providing support services to youth and young adults who may have experienced child abuse and neglect, are in foster care, are homeless, are at risk or have mental or behavioral health challenges. b. Providing services to children and youth. 6. Must have completed the following trainings: a. Trauma Informed Care Training b. Psychotropic Medication Training 7. Prior service with Hope Haven or in a foster care operation is preferred. Compensation Status: Salaried / Full Time GENERAL RESPONSIBLITIES AND DUTIES 1) Provide case management services, including medical appointments, correspondence with CPS, and family visitation 2) Contact and meet with residents per minimal DFPS contract standards on a regular and scheduled basis 3) Ensure that operations meet or exceed the standards set forth by DFPS contract for an emergency shelter. 4) Maintain records as required by the DFPS contract 5) Participate in decisions for placements with Hope Haven management team. 6) Complete all initial and ongoing assessment and outcome measures; complete case logs, incident reports, discharge summaries and all other designated case management paperwork in a timely manner. 7) Anticipate and maintain records necessary to track and report performance objectives 8) Participate and coordinate the distribution of residential allowance program. 9) Ensure meal plans and basic food staples are maintained. 10) Communicate and respond to DFPS inquiries and meetings. 11) Monitor and report on client compliance with house rules. 12) Maintain timely and accurate information in residents' records. 13) Consult with supervisor on specific needs of the children and report all serious incidents immediately. 14) Participate in in-service training. For this position, 30 clock hours of job-related training are required for the first year of assignment to child-placing responsibilities. Thereafter, 20 clock hours of job-related training are required. 15) Participate in training that may be scheduled after hours and/or on weekends in order to meet the above requirement. 16) Perform other assignments and duties as requested. 17) Stay abreast of professional literature and development to enhance skills. POSITION REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES NOTE: These requirements represent minimum levels to perform the job on a satisfactory basis. Candidates must have the ability to satisfactorily perform the essential functions of the job. 1. Requires basic understanding of a field of knowledge that involves the ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables, knowledge normally associated with attainment of a bachelor’s degree with a major in a human service related field. 2. Ability to be certified in CPR & First Aid, medication administration and behavior intervention which includes physical restraint of young adults. 3. Ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry or combative; and ability to differentiate tones and volume in conversations to determine mood and response to a person. 4. Ability to work independently under very little supervision. 5. Ability to exercises patience, good judgment, and confidentiality; to observe and make accurate assessments of situations with available information. 6. Ability to be on call as assigned and attend trainings and events after office hours and/or on weekends. 7. Ability to work with frequent interruptions and in stressful situations; ability to respond in crisis situations. 8. Ability to establish and maintain effective working relationships with young adults, other employees and the public. 9. Sufficient good health to properly discharge duties. Employees shall not be permitted to work when they have infectious disease or skin lesions, for the duration of the communicability. 10. Acknowledge the unique Statement of Faith mission of Hope Haven of East Texas and respond appropriately to the cultural differences among the agency’s service population. 11. Possess a valid driver's license and have a driver's record which is within the guidelines of the insurance underwriter. 12. Must not have been convicted of a felony or criminal offense against a child. MINIMUM QUALIFICATIONS: This position requires a person with a bachelor’s degree preferably in a human services related field. Experience working for a Residential setting, Child-Placing Agency or other related job experience is a plus. This position requires the positive completion of a 90-day probationary period. During this time, the agency and employee will decide if the professional relationship is cohesive. At any time during the 90-day probationary period, either the agency or employee may terminate the relationship for any reason.

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