Case Manager
Department: Supervised Independent Living Program
Salary: dependent upon experience
City/State: Tyler/Lindale/East Texas
Education: specific to job
Type: Full Time
Experience: required
Relocation: n/a
Contact Name: Human Resources Manager
Contact Email:
Date Posted: Nov 17, 2020

Hope Haven of East Texas is a Christian, faith-based non-profit ministry that provides for the physical, emotional, educational, and spiritual needs of children in foster care. It is the mission of Hope Haven of East Texas, through partnerships with churches, families, and the community, to provide a safe home environment, minister the love of Christ, and to equip children in the foster care system, preparing them for healthy adult living.


REPORTS TO: TapKard Inc. (dba. Gateway of Hope) Treatment Director

SUPERVISES: Not Applicable


1. Must be 22 years of age or older and have one of the following:

a. A bachelor’s degree from an accredited four-year institution of higher learning and one-year Documented Experience,

b. An associate’s degree and three years of Documented Experience, or

c. A high school diploma or equivalent and five years of Documented Experience.

2. Documented Experience includes the following:

a. Providing support services to youth and young adults who may have experienced child abuse and neglect, are in foster care, are homeless, are at risk or have mental or behavioral health challenges.

b. Providing independent living services to youth and young adults.

Compensation Status: Full-Time/Salaried


1) Provide basic case management services, including all initial and ongoing assessments and outcome measures, case logs, incident reports, discharge summaries, and all other designated case management paperwork in a timely manner.

2) Contact and meet with residents per minimal DFPS contract standards on a regular and scheduled basis.

3) Monitor and verify that children’s needs are being met in areas of safety, medical care, mental health care, and education.

4) Ensure that the operation meets or exceeds the standards set forth by DFPS Minimum Standards for Group Residential Operations and contract requirements.

5) Maintain records as required by DFPS for General Residential Operations.

6) Anticipate and maintain records necessary to track and report performance objectives.

7) Participate in the distribution of the residential allowance program.

8) Communicate and respond to DFPS inquiries and meetings and serve as the liaison between Hope Haven, each child’s legal team, and community and school contacts.

9) Identify, develop, and maintain positive relationships with community resources and members of each child’s team.

10) Monitor and report on resident compliance with house rules.

11) Maintain timely and accurate information in client records.

12) Participate with Treatment Team in treatment planning and staffing for each child in caseload.

13) Participate with Placement Team to provide input regarding the placement and discharge of clients.

14) Attend and participate in staff meetings as required.

15) Participate in all required training and stay abreast of professional development in the field to enhance knowledge and skills.

16) Participate in in-service training. For this position, 30 clock hours of job-related training are required for the first year of assignment to child-placing responsibilities. Thereafter, 20 clock hours of job-related training are required.

17) Perform other assignments and duties as needed.


1. Requires a basic understanding of a field of knowledge that involves the ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables, knowledge normally associated with the attainment of a bachelor’s degree with a major in a human service-related field.

2. Ability to be certified in CPR & 1st Aid, Medication Administration, and Behavior intervention which includes physical restraint of young adults.

3. Ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry or combative; and ability to differentiate tones and volume in conversations to determine mood and response to the person.

4. Ability to work independently under very little supervision.

5. Ability to exercise patience, good judgment, and confidentiality; to observe and make accurate assessments of situations with available information.

6. Ability to be on call as assigned and attend training and events after office hours and/or on weekends.

7. Ability to work with frequent interruptions and in stressful situations; ability to respond in crisis situations.

8. Ability to establish and maintain effective working relationships with young adults, other employees, and the public.

9. Ability to work successfully as part of a team to achieve strategic results.

10. Excellent communication and relational skills to effectively communicate the mission and vision of the organization and the needs of children in foster care.

11. Ability to motivate listeners appropriately and effectively.

12. Excellent verbal and written communication skills

13. Acknowledge the unique Statement of Faith mission of Hope Haven of East Texas and respond appropriately to the cultural differences among the agency’s service population.

This position requires the positive completion of a 90-day probationary period. During this time the agency and employee will decide if the professional relationship is cohesive.

At any time during the 90-day probationary period, either the agency or employee may terminate the relationship for any reason.