Continuous Quality Improvement Specialist
Department: Administrative Office
Salary: DOE
City/State: Tyler, TX
Education: Master's Degree preferred
Type: Full time salary
Experience: 2 years
Relocation: n/a
Contact Name: Gwen Thompson
Contact Email:
Date Posted: Jan 20, 2023
Purpose: The CQI Specialist is responsible for monitoring program performance using a data driven approach. This position will gather and review quantitative and qualitative data in foster home services, residential programs, and therapeutic services using evidence based models. The CQI Specialist will implement quality assurance and improvement measures to promote child welfare best practices and compliance with all oversight mandates as well as internal policies and procedures. The goals of this position are to create a continuous learning environment to improve future outcomes, agency processes and procedures, and quality by using data to guide fiscal and programmatic decision-making, and to ensure sustainability of the organization's programs in support of its mission. CQI is firmly grounded in the overall mission, vision, and values of Hope Haven of East Texas, and the person must proactively engage staff, clients, and stakeholders throughout the process. Responsibilities: 1. Conduct compliance and qualitative reviews to assess program performance. 2. Synthesize data to identify target areas for improved outcomes; utilize appropriate statistical methodology to evaluate program effectiveness, identify trends, and help determine the best course of action for continuous improvement activities. Develop methodology to track and monitor progress with data sets and internal measures; Collaborate with case managers, supervisors and program directors to ensure timely submission of required documentation; Work collaboratively with administrative and program leadership to develop outcome measures and data collection protocols; Conduct evaluations of agency programs for quality improvement reports; Research best practice and promising practice methods and models to develop evaluation techniques and instruments for measuring performance. Prepare evaluation reports by utilizing information obtained from site visits, client and family interviews, staff interviews, record reviews and other data sources; Develop and implement internal quality assurance and control measures; Develop written performance reports and other correspondence based on research, analysis, and assessments in order to communicate information, recommendations, and decisions; Participate in program meetings as necessary. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends. Assist with the implementation and monitoring of internal and external improvement plans; Provide support and feedback to program leadership to promote positive outcomes; Perform duties in a professional, ethical, and responsible manner.  Maintain positive and cooperative working relationships with administrative staff and others in the conduct of organization business and demonstrates teamwork in daily activities.  Improve leadership skills through self-initiated professional development activities.  Establish and meet annual performance goals.  Perform other tasks and assume such responsibilities as related to the position.    POSITION KNOWLEDGE REQUIREMENTS, SKILLS, AND ABILITIES    Familiarity with the Texas child welfare system, foster care, and residential programs, with specific knowledge of the Texas Department of Family and Protective Services Minimum Standards for Group Residential Operations or Child Placing Agencies Strong analytical, organizational, verbal and written communication, and interpersonal skills Ability to work as part of a team and independently to achieve necessary results Ability to discern and differentiate and respond appropriately to a broad range of people and circumstances.  Ability to operate effectively in situations of stress.  Ability to use Microsoft Office, Word, Excel, Power Point, and Teams proficiently.   Requires the knowledge of and acknowledgement of the unique Faith Based Mission Statement of Hope Haven of East Texas.    

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